Voice and Collaboration

Voice and Collaboration Services2019-01-14T17:40:43+00:00

When you need voice and collaboration services in the Boston to Providence region, consider LANConnect Systems. We’ll manage all your voice needs so you can focus your efforts on spurring your revenues to grow. Let us give you the peace of mind you deserve with your small business today with LANConnect’ s managed services, IT consulting services, cloud solutions, continuity solutions, and network security.

OUR SERVICES

Create an environment that allows for faster decision making by integrating your VoIP communications applications into a unified solution that leverages the latest technology.

LANConnect will ensure that the right technology is integrated into your existing processes to enhance communications and collaboration with solutions that address several areas:

  • IP Telephony
  • Desktop Video
  • Collaborative apps
  • Customer Care (Contact Center)

By optimizing communications and enhancing productivity, you can reduce the mean time to resolution, and create a superior customer experience.

Improve productivity through access to email, voicemail, and fax messages from a single inbox anytime, anywhere on a variety of mobile devices.

LANConnect offers a Unified Messaging solution that streamlines access to your messages, regardless of your location, giving you the flexibility to be as productive as possible while away from the office. You can retrieve and respond to messages routed from a variety of sources all from a single view.

A great communication strategy starts with an effective launch pad. Instant messaging applications are the launch pad to a richer communications experience, allowing individuals to initiate voice, web, video, and/or group collaboration immediately, based on the known availability of other resources.

The ability to determine “presence,” a contact’s availability, and therefore the best way to locate, contact, and coordinate to resolve issues is critical to efficient collaboration. An optimized enterprise collaboration environment reduces the mean time to resolution, saving time and money.

LANConnect can integrate your communication methods into a seamless user experience that extends beyond IM, tying together desktop sharing, video, chat, and other collaboration tools into a unified system that allows users to see presence and select the best method for contact at the click of a button.

By offering the power of social networking, content creation, and real-time communications, collaborative applications enable employees to quickly connect with the people and resources they need to get work done.

LANConnect provides the necessary components for these “community style” conversations by integrating voice with document sharing, making it easier to collaborate across departments and geographies. And, because the information is captured in a secure, centralized location within the organization, the security risks associated with externally-hosted social networking sites are virtually eliminated.

Enhance interactions with your customers and improve service agents’ efficiency and productivity with IP telephony technologies that move beyond today’s call center.

LANConnect solutions enable new customer interaction applications and improve contact center reporting and analytics to create a superior customer service experience. By collecting the right information and routing the calls appropriately, customer satisfaction increases along with efficiency.

LANConnect offers Contact Center solutions that deliver:

  • Advanced Contact Center Reporting
  • Advanced Queue Strategies and Real-Time Statistics
  • Integration with a wide range of CRM, ERP and Accounting Systems
  • Call Recording of inbound and outbound calls
  • Call Back allowing callers to hang up and keep their position
  • Listen in and barge in features for training

Best Practice Solution

We’ve built a solution package that keeps your organization Managed, Maintained and Monitored.

Predictable Costs 24/7

No more unforeseen costs with predictable, fixed cost, proactive solutions.

Ramped Up Productivity

Providing solutions that keep your team working on what drives profitability – your customers!

We Are Always Available

Our team is just a phone call or email away from helping you when you need it most.