Here is a real photo of a very dusty CD drive. Part of good customer service and computer services by LANConnect computer technicians is to blow-out the dust and dirt in your computer before giving it back to you after a computer repair. Or with a bottle of compressed air, routine computer cleaning at home is easy!
Check out LANConnect’s technician, John’s tips on how to clean your computer.
When your PC won’t connect online,Windows DNS server issues tend to be caused by either your Internet Provider (Verizon, Comcast, etc.), your Router, or your Computer’s settings.
Here are five possible solutions, in order of what is most likely to help:
1). In the case of your ISP being at fault, you’ll want to unplug the power from the modem, wait up to five minutes while powered off, then plug it back in. Wait another five minutes to finish booting up and reconnect to your Internet Provider. Also reboot your PC to force it to request new IP & DNS info.
2). In the case of the router, perform the same thing for the above, unplug the power from the router, wait five minutes, and plug it back in. After plugging it in, reboot your PC to request new IP & DNS info.
3). Contact your Internet Provider to ensure there is no account or billing issue. Stopping Internet access is a common method by which Internet Providers shut down accounts for a number of reasons.
4). You have a proxy setting enabled (usually caused by a virus or spyware infection). Go to your Internet Explorer, click on “Tools”, select “Internet Options”. On the “Connections” tab, click on “LAN Settings” and if a Proxy Server is enabled, uncheck it to disable it. Note: If this is the case, you should run Antivirus & Anti-Malware scans on your PC.
5). *Please note, this final step is a longshot, since static IPs and Windows DNS server info are rarely used, but I have seen it before.*
A static IP address has been setup on your PC with DNS info that is now out of date. To confirm this, go to your Start Menu, Control Panel, and open Network Connections. Right-click on your network connection, and select properties. From here you’ll need a box with a series of items checked off. Highlight the “Internet Protocol TCP/IP” (IPv4 one if it has both IPv4 and IPv6). From here your IP address and will either be set to “Acquire automatically” or “Use the following”. If they’re set to “Use the following”, note down the settings in case you need to switch this back, and then switch them to “Acquire Automatically”, hit OK or close on the windows you have open, and Reboot your PC.
Cleaning your computer is so important as part of routine maintenance in order for your computer to continue working properly. Just like you clean the dust off your furniture, cleaning your electronics and especially the inside and outside of your computer is a must for proper functioning.
Here is a real photo of the inside of an extremely dusty computer CPU that a customer brought to us for computer equipment recycling during our bi-annual Recycle & Donate event in October.
Check out LANConnect’s technician, John’s recommendations on how to clean your computer and how to blow the dust and dirt out of your PC by using compressed air.
If Malware is preventing you from getting on the internet, usually it’s caused by a bogus “proxy server” that’s been setup to hijack your internet browsing activity. You could contact a computer consultant, or try fixing the issue yourself….
1. Get in via Safe Mode.
To do this, hit the F8 key when you startup your PC and the select to boot into “Safe Mode with Networking”. The “With Networking” part will be important to troubleshooting when you can get online again and to download some tools once you’re in Safe Mode.
Once Microsoft Windows loads, it will alert you that you are running Windows in Safe mode and click “OK” to continue.
2. Open Internet Explorer.
Select “Tools” then “Internet Options.” Click the “Connections” tab. On this “Connections” tab click the “LAN Settings” button.
Here is where the “Proxy server” settings are. Uncheck any checkboxes for Proxy Servers. Then hit “OK” on this Window and finally hit “OK” on the Internet Options window.
If a proxy server was at fault, you should now be able to get online for the time being. However, I’d recommend you stay in Safe Mode, and use this oppertunity to download, install, and run a legitimate Antivirus, and more importantly an “Anti-Malware” program. If you don’t have one already, I’d recommend AVG Free, and Malwarebytes Anti-Malware. A virus may have allowed the Malware to get installed, but running an Anti-Malware program like Malwarebytes is the most important at this point, because Malware is what’s popping up and preventing you from getting online.
Phrases like “My kid knows computers” or “My brother is a programmer” have come up more than a few times over the years and it almost always leads up to why I am now looking at computer problems. What these phrases are usually trying to convey is that someone who knows the basics already looked at it and it’s something more advanced. Indeed, it sometimes can be a complex problem that required a qualified person to address the issue, but more often it is a simple solution that was easily overlooked. Other times it is a problem that has only been made worse by the person who was “Tech Savvy”.
In today’s world, Information Technology encompasses such a vast array of fields that training in one field by no means makes one qualified for another field. A person who programs database systems would probably not have the experience necessary to deal with a virus outbreak on the network, or design the proper infrastructure for a server hosting solution, just as an Auto Body tech would probably not be qualified to rebuild your car’s transmission or work on the drive train.
Ads on the radio or TV may talk about doing a series of night classes that train you to take exams to become a certified Computer Technician. What the ads don’t say is that many of the groups creating these exams will recommend a certain amount of experience, sometimes a couple years in the field, before studying for and taking these exams, so that the person knows how this applies in practice. As a result, numerous people may acquire these certifications, but not the experience to back them up, or understand the reasons behind material.
Indeed, lack of experience can be a dangerous factor that could make a problem worse. Without knowing the difference between a “System Restore” and a “Factory Restore”, instead of reverting to the state Windows was at two days ago, not affecting your data in any way, you could instead wind up erasing all of your programs and data. Also, a person who doesn’t understand the reasoning behind proper licensing may install illegitimate software and open up the possibility for security holes, virus infection and legal issues.
IT is a field where because technology is constantly changing, people are constantly learning. Because there is so much to learn in varying fields of IT, it is not only important for someone to be qualified in their specific field, but also to know where the extents of their experience are. Being able to provide their experienced services where they are applicable and refer others who can assist in areas beyond is part of providing proper service, and is more important than trying to appear “Tech Savvy.”